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3 cases found

Transport — Vehicle condition below standard

Under Review

Eco-Transit

VS-REVIEW-9932

Reported that assigned vehicle was not the confirmed Innova — a smaller sedan was sent instead.

Opened Apr 28, 2026 Updated Apr 30, 2026 3 messages

Craft Vendor — Authenticity concern on Pashmina

Resolved

Shop / Artisan

VS-CRAFT-7812

Resolved — full refund issued. Vendor listing suspended pending re-verification.

Opened Apr 20, 2026 Updated Apr 22, 2026 6 messages

Dining — Allergy protocol not followed

Resolved

Dining Voyage

VS-DINING-4421

Resolved — formal apology from venue and partial refund. Dietry protocol flagged for retraining.

Opened Apr 10, 2026 Updated Apr 12, 2026 4 messages

All vendor service cases are reviewed by our Trust & Safety team within 24 hours. For urgent matters, contact our 24/7 support line directly.